Premium Skincare and Cosmetics delivered to your door

Privacy Notice

This Privacy and Security Statement ("Privacy Statement") applies to information collected by Germaine Beauty and its Web site, ("Germaine Beauty," "we," or "us"). Germaine Beauty is committed to protecting the privacy of its customers ("Customers," or "you"). We have created the following Privacy Statement to give you an overview of the type of information we collect, how the information is used and how the information is safeguarded. Information is collected from Customers by Germaine Beauty through the use of the Germaine Beauty Web site. This Privacy Statement applies only to information collected by Germaine Beauty. By visiting the Germaine Beauty Web site, you consent to the practices described in this Privacy Statement.

In order to provide you with products of interest to you and to continually improve your shopping experience on, we collect information about our Customers in a variety of ways. In some cases, Germaine Beauty asks Customers directly for information in order for them to purchase products or use our services, and, in other cases, information is collected automatically as Customers are using the Germaine Beauty Web site. You may choose not to provide certain information, but then you may not be able to purchase products or take advantage of the features we offer. Germaine Beauty is the sole owner of information collected on the Germaine Beauty Web site. The following is a summary of the kinds of information Germaine Beauty collects:

1. Active Collection.

Germaine Beauty collects certain information either voluntarily or as required in order to register with Germaine Beauty or use certain Germaine Beauty services or features. This type of information includes:

Order form. Contact information, such as name, mailing address, e-mail address and phone number.
Shipping or transaction information, such as billing address and financial information (credit card number and expiration date) if you choose to purchase products offered for sale on the Germaine Beauty Web site. If we have trouble processing an order, the information is used to contact the Customer.
Demographic information such as zip code.
Information you enter in forms and optional surveys or contests, such as name and e-mail address.
Information provided in connection with discussions on bulletin boards, in chat rooms, and in messaging or other interactive services.
Information provided in e-mail requests and communications.
Information from other sources. In order to personalize our service by providing better product recommendations or special offers we may think will interest you, we may receive information about you from other sources and add it to our account information. We also sometimes receive updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily. In addition, we may acquire customer names, e-mail addresses and mailing addresses for select mailings from third parties.
2. Passive Collection

Some information is collected automatically while you are using the Germaine Beauty Web site. It is important to note that Germaine Beauty must store this information in order to ensure its Customers receive optimal service while using Germaine Beauty services. This type of information includes:

a. Log Files: Log files information, such as IP addresses, browser type, domain names, number of page views, login frequency, page or section accesses. Log files are used to track member usage and engagement and to gauge the effectiveness of our different services. We use your IP address to help diagnose problems with our server and to administer the Germaine Beauty Web site.

b. Cookies: Germaine Beauty uses cookies, which are electronic pieces of information stored on your computer, to allow us to recognize you when you return to our site and to provide you with customized services and information. Although we do not store personal information in cookies, we do tie cookies to customer member ID, which is then used to pull personal information out of the database for identification purposes. Cookies are not used to access information entered on the secure server. This information can be accessed only when you enter your name and password. If Customers reject a cookie placed by Germaine Beauty, they will not be able to use the Germaine Beauty service (e.g., purchase products or establish a Customer Account) other than view the Germaine Beauty Web site. For example, upon login to a Customer Account requiring a Customer password, a cookie is set in the browser that links Germaine Beauty software to the proper user's login session. If this cookie is disabled, that aspect of the site will not work.

Germaine Beauty also uses Third Parties to provide services to you on behalf of Germaine Beauty, and in doing so they must set cookies on the site. For example, when you use the Live Chat customer service function on our site, The Third Party who allows us to bring this service to you sets a cookie so we can tell what pages of the site you have accessed in order to better respond to your question. If you reject this cookie, you cannot use Live Chat. Also, we use a Third Party to provide web analytic services which allows Germaine Beauty to track website usage statistics and checkout information. Such Third Party Cookies are used to:

Store session state information
Authenticate Customers
Help customize content delivery
Provide context-sensitive help
Protect Web site security and login time-outs
For information on how to have your browser disable cookies or provide a warning before accepting a cookie, please refer to the cookie options in your browser's Options or Preferences menu.

c. Clear Gifs (Web Beacons/Web Bugs). We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that helps us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. The main difference between the two is that clear gifs are invisible on the page and are much smaller, about the size of the period at the end of this sentence. Clear gifs are tied to Customers' personally identifiable information. We use clear gifs in our HTML-based e-mails to let us know which e-mails the recipients have opened. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.

Also, clear gifs, which may be set by a third party, are used on pages to track sales, which may result from our Internet advertising campaigns and banner advertisements appearing on other web sites. In order to track the effectiveness of our marketing campaigns, aggregate data pertaining to the dollar amount spent, items purchased, and campaign the customer responded to, is sent to third party servers for the purpose of tracking which sales resulted from specific advertising campaigns and to track conversion sales coming from banner advertisements. No individually identifiable data is sent to third party servers, only data that reflects that a sale occurred. If Customers would like to opt-out of these e-mails, they should see the Opt-out section.

Germaine Beauty endeavors to strictly adhere to state, local and federal laws regarding the preservation and archiving of information collected. In addition to the uses described elsewhere in this Privacy Statement, Germaine Beauty may use the information you provide in the following ways:

To contact you about our products and services or about your use of our Web site. For example, Customers will receive a welcome e-mail, e-mail newsletters, and customized content, and they may receive an update when Germaine Beauty has new product features or enhancements or other news to relay to our Customers. For marketing and promotional purposes.
For catalog mailings if you request to receive a catalog.
Germaine Beauty does not use individually identifiable health information that may be collected in our discussion groups for marketing purposes. To respond to your comments or requests or to request feedback regarding our products or services.
For billing purposes, to facilitate transactions and to fill Customer orders in connection with purchases of products offered by Germaine Beauty. For the specific purpose for which the information was provided.

Germaine Beauty would like to communicate with its Customers when we have new products or services we feel are of special interest to you. Unless you opt-out of communications from Germaine Beauty, you will receive the following types of communications:

Special Offers and Updates. We will send Germaine Beauty Customers a welcome e-mail to verify your participation in the Germaine Beauty products and services we offer. Established Customers will occasionally receive information on products, services and special deals or coupons. Out of respect for the privacy of our Customers, we present the option to not receive these types of communications. Please see the Choice/Opt-out section.
Customer Service. We communicate with Customers on a regular basis to provide requested services and in regards to issues relating to their account, we reply via e-mail or phone, in accordance with the Customer's wishes.
Refer a friend. If a Customer elects to use our referral service for informing a friend about our site, we ask them for the friend's name and e-mail address. Germaine Beauty will automatically send the friend a one-time e-mail inviting them to visit the site. Germaine Beauty stores this information for the sole purpose of sending this e-mail and tracking the success of our referral program. The friend may contact Germaine Beauty to request the removal of this information from our database by sending an e-mail requesting removal to

Germaine Beauty reserves the right to make changes to the Privacy Statement at any time. If we plan to make significant changes to any of our privacy policies or practices with respect to how we use personally identifiable information, we will post those changes to this Web site 30 days before they take effect. Germaine Beauty will post those changes on the Germaine Beauty Web site so our Customers are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. Unless we clearly state otherwise, the changes to our privacy policy will affect only the information we collect after the effective date of the change. Please review our Privacy Statement periodically to see recent changes.